Refund Policy

Book with Confidence – Flexible Refund Policy


We want you to feel completely confident when booking with us. That’s why we offer a 100% refund on all online pre-paid tour tickets when you submit your cancellation request through our online form at least 24 hours before your scheduled tour.


For group bookings that required special arrangements (such as private guides or custom setups), we’ll still refund 100% of your ticket cost, but any external costs we’ve already incurred on your behalf will remain your responsibility.


We’re committed to being fair and transparent, so you can plan your visit with peace of mind.


To request your refund please use this Refund Request Form.