PISTOIA SOTTERRANEA
Tour details at a glance
This page provides the most requested information about the tour. If you need more details see our
FAQ page as it contains a lot more information.
Where history comes alive
Explore Pistoia Sotterranea
Step beneath the surface of Pistoia and uncover a hidden world shaped by centuries of history.
The Pistoia Sotterranea guided tour takes you through the longest underground path in Tuscany. It's an extraordinary journey beneath the city or Pistoia where ancient waterways, medieval bridges, and forgotten walls reveal the evolution of a city built over time.
Whether you’re a history lover, curious traveler, or simply looking for something unforgettable to do in Tuscany, this tour offers a rare chance to walk through the past—mysterious, fascinating, and entirely real. Book your ticket now and experience what lies beneath.
Tour Dates & Times
Please note that tour times and frequency vary throughout the year.
Click on the BOOK TICKETS button.
The button will pop up a screen that allows you to check:
- Tour Dates and times
- Availability
- Book your tickets
Ticket Prices & Online Bookings
Book your tickets online to save money, avoid queues, hassles and no risk of missing out on sold out tours.
| Ticket | Price | Description |
|---|---|---|
| Family | € 45 | A family ticket allows for two adults + two children (6 - 14 years). |
| Adult (Online) | € 15 | For visitors aged 15 and over. This discounted rate is available exclusively for online bookings. |
| Adult (Offline) | € 16 | For visitors aged 15 and over. Purchased at the Ticketing office or elsewhere offline. |
| Child | € 12 | For children aged 6 to 14. Children aged 5 & under are free. |
| Child (5 and under) | € 0 | Free entry for children aged 5 and under. Must be accompanied by a paying adult. |
| Concession | € 12 | Available for Seniors 65+ and other eligible visitors. See full details. |
| Disabled | € 0 | Disabled have free admission. |
| Schools & Groups | € 12 | This ticket is for school & tour groups. Minimum of 15 members in the group. |
| Ticket | Ticket Price | Description |
|---|---|---|
| Family | € 45 | A family ticket allows for two adults + two children (7 - 14 years). |
| Adult (Online) | € 15 | For visitors aged 15 and over. This discounted rate is available exclusively for online bookings. |
| Adult (Offline) | € 16 | For visitors aged 15 and over. Purchased at the Ticketing office or elsewhere offline. |
| Child | € 12 | For children aged 6 to 14. Children aged 5 & under are free. |
| Child (5 and under) | € 0 | Free entry for children aged 5 and under. Must be accompanied by a paying adult. |
| Concession | € 12 | Available for Seniors 65+ and other eligible visitors. See full details. |
| Disabled | € 0 | Disabled have free admission. |
| Schools & Groups | € 12 | This ticket is for school & tour groups. Minimum of 15 members in the group. |
Ticket Eligibility & Details
Expand the sections below to see the details and conditions relevant to your ticket type.
Concession Ticket Eligibility
The following people qualify for a Concession ticket to Pistoia Sotterranea
- People aged 65 and over
- Permanent residents of Pistoia
- CamperLife members
- PleinAir members
- Pilgrims holding the official Credenziale del pellegrino (related to the Cammino di San Jacopo pilgrimage route).
- Customers of affiliated accommodation facilities
- Visitor Accompanying a disabled person (limit 1 per disabled visitor)
Also ticket holders of:
- SMI Museum
- Wind Caves
- Pistoia Guide Center
- Montecatini Val di Cecina Mining Museum
- Wind Caves
Proof of Eligibility for Concession Tickets
To benefit from Concession pricing, visitors must present valid and current documentation at the time of entry that clearly demonstrates eligibility. Acceptable forms of proof may include:
- Photo ID with date of birth (for seniors aged 65+)
- Membership cards (e.g., CamperLife, PleinAir)
- Official pilgrimage documentation, such as the Credenziale del pellegrino
- Proof of residency (e.g., ID card, utility bill) for permanent residents of Pistoia
- Confirmation from affiliated accommodation (e.g., booking confirmation or voucher)
- Ticket or receipt from partner attractions
- Disability certification and, where applicable, documentation for accompanying persons
Failure to present valid proof may require payment of the full standard ticket price.
Disability Ticket Eligibility
Visitors with a certified disability of 74% or greater, or those who present official disability documentation from their home country (such as a disability ID card, government-issued certificate, or equivalent medical record), are entitled to free entry.
School & Group Bookings
To qualify for the school and group bookings, a minimum of 15 paying visitors is required.
School groups may receive free admission for up to two accompanying teachers, while commercial tour groups are eligible for one free admission for the group leader.
To help us assist you and ensure your free admissions are included, please use our
School/Tour Group enquiry form.
Adult Ticket Pricing (Online vs Offline purchase)
Save Time and Money – Book Online
Adult tickets cost €16 when purchased in person at the ticket office or other offline locations. By booking online, you’ll pay just €15 and enjoy a faster, hassle-free experience. Online tickets help you skip the queue, avoid last-minute availability issues, and guarantee your spot on the tour of your choice. For convenience, savings, and peace of mind—we recommend booking online in advance.
Concession Ticket Eligibility
The following people qualify for a Concession ticket to Pistoia Sotterranea
- People aged 65 and over
- Permanent residents of Pistoia
- CamperLife members
- PleinAir members
- Pilgrims holding the official Credenziale del pellegrino (related to the Cammino di San Jacopo pilgrimage route).
- Customers of affiliated accommodation facilities
- Visitor Accompanying a disabled person (limit 1 per disabled visitor)
Also ticket holders of:
- SMI Museum
- Wind Caves
- Pistoia Guide Center
- Montecatini Val di Cecina Mining Museum
- Wind Caves
Proof of Eligibility for Concession Tickets
To benefit from Concession pricing, visitors must present valid and current documentation at the time of entry that clearly demonstrates eligibility. Acceptable forms of proof may include:
- Photo ID with date of birth (for seniors aged 65+)
- Membership cards (e.g., CamperLife, PleinAir)
- Official pilgrimage documentation, such as the Credenziale del pellegrino
- Proof of residency (e.g., ID card, utility bill) for permanent residents of Pistoia
- Confirmation from affiliated accommodation (e.g., booking confirmation or voucher)
- Ticket or receipt from partner attractions
- Disability certification and, where applicable, documentation for accompanying persons
Failure to present valid proof may require payment of the full standard ticket price.
Disability Ticket Eligibility
Visitors with a certified disability of 74% or greater, or those who present official disability documentation from their home country (such as a disability ID card, government-issued certificate, or equivalent medical record), are entitled to free entry.
School & Group Bookings
To qualify for the school and group bookings, a minimum of 15 paying visitors is required.
School groups may receive free admission for up to two accompanying teachers, while commercial tour groups are eligible for one free admission for the group leader.
To help us assist you and ensure your free admissions are included, please use our
School/Tour Group enquiry form.
Adult Ticket Pricing (Online vs Offline purchase)
Save Time and Money – Book Online
Adult tickets cost €16 when purchased in person at the ticket office or other offline locations. By booking online, you’ll pay just €15 and enjoy a faster, hassle-free experience. Online tickets help you skip the queue, avoid last-minute availability issues, and guarantee your spot on the tour of your choice. For convenience, savings, and peace of mind—we recommend booking online in advance.
Book with confidence!
Flexible bookings & 100% Refund Policy
We want you to feel completely confident when booking with us. That’s why we offer a 100% refund on all online pre-paid tour tickets. We’re committed to being fair and transparent, so you can plan your visit with peace of mind.
You can change or cancel your booking up to 24 hours before your tour starts - NO PENALTY.
Details on changing tour dates Details about refunds
Online Ticket Processing
Tickets can be purchased securely online using a credit card. As soon as your booking is complete, you’ll receive your tickets by email—along with a handy link to reschedule your tour date or time if needed. If the email doesn’t appear within a few minutes, be sure to check your SPAM or Junk folder.
You’re welcome to print your tickets and bring them with you, but to help us reduce paper waste, we encourage you to simply show the QR code on your mobile device—we can scan it directly.
A reminder email will also be sent to you automatically the day before your scheduled tour.
Tour Duration & Arrival Time
Duration: 60 minutes. (approx.)
Please arrive 15 minutes before your scheduled tour start time. We have free Wi-Fi available so you can download the Pistoia Sotterranea mobile app for your phone. (Android or Apple) at the meeting point.
Tour Languages
Italian & English. (Other languages coming soon via mobile phone app.)
Meeting Point
Address: Via Ripa della Comunità 18, Pistoia (Located next to Piazza del Duomo.)
Getting Here
Pistoia Sotterranea is located right by the Piazza del Duomo, in the heart of historic Pistoia. Pistoia is accessible by bus, train and car. The meeting point is a 15 minute walk from Pistoia Train Station. See full details on how to get here.
Accessibility
The underground route is currently not accessible to visitors with mobility impairments due to ongoing works inside the Ceppo Hospital.
What to expect
You’ll walk through centuries-old underground passages, see parts of the city’s ancient hospital, drainage systems, and foundations, and hear amazing stories about how these spaces were used through history — from medieval times to the modern era.
Please Note:
- We recommend wearing comfortable walking shoes. (Closed)
- There are uneven surfaces & stairs
- See the FAQs page for answers to all your questions.
Coffee and refreshments
Grab a coffee or a refreshing cold drink at our café, conveniently located inside the ticket office. Perfect for relaxing before your tour or unwinding afterward.
